Magic link email not arriving

Magic links usually arrive within a minute. When one does not, it is almost always one of the following.

Check these first

1. Spam and promotions folders. Sign-in emails sometimes land there. After you request a link, Pelaris shows one-tap buttons for Gmail, Outlook, Yahoo, and iCloud to jump straight to your inbox.
2. The email address. A typo means the link went nowhere. Tap Try a different email and re-enter it.
3. Wait before resending. If you request several links quickly, the sender throttles for a few minutes. The newest link is the valid one, older links stop working.

Opening the link

• Links are single use and expire. If you see “expired or already been used”, request a fresh one.
• Open the link on the same device and browser you requested it from. If Pelaris asks for your email when you land, enter the same address you used to request the link.

Get in another way

You do not have to wait on email. If your account uses the same address, you can sign in with Google, or with your email and password if you have set one. See ways to sign in.

Still nothing

Some inboxes (especially work addresses) filter automated mail aggressively. Try a personal address, or contact us and we will get you in.