Support
How can we help?
Short, step-first answers about your plan, your account, your data, and the app.
Prefer a person?
Email hello@pelaris.io or send a message. We respond within 24 hours, and if it is about a plan or a payment we sort it the same day.
Plans live since 19/09/2026
Plans and billing
Every new member gets a full program and a month of it adapting to them, free, no card. Choosing Pelaris Ocean or Pelaris Horizon, cancelling, refunds, and getting a purchase back after a new phone.
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Manage or cancel your plan
See which plan you are on, cancel a web, App Store or Google Play subscription, switch between Pelaris Ocean and the Horizon plan, and what happens after.
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Restore purchases on iPhone or Android
Plan missing after a new phone or reinstall? How to restore an App Store or Google Play subscription, and why a web subscription needs no restore.
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Your free month of adapting
Every new member gets a full AI program and a month of it adapting to you, free, no card. What is included, when it ends, and how to keep it going.
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Account
Signing in, passwords and magic links, and deleting your account if you ever need to.
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Manage your notifications
Choose which emails, phone notifications and in-app updates you get from Pelaris. Change them in the app, from any email, or in your phone's settings.
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How to delete your account
Delete your Pelaris account and all your data yourself, in the app. Where the option lives, what gets removed, and what to do if you cannot sign in.
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How to reset your password
Reset a forgotten Pelaris password from the sign-in screen, or change it from the Profile tab while signed in.
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Magic link email not arriving
What to check when the Pelaris sign-in link does not land, and how to get into your account another way in the meantime.
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Ways to sign in to Pelaris
Pelaris supports Google sign-in, magic links, and email plus password. How each works, and how to add a password to an existing account.
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Training
Logging workouts, training-day reminders, and the PRs and benchmarks Pelaris tracks for you as you go.
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Upload DEXA, InBody or smart scale results into Pelaris
Bring a DEXA scan, InBody printout, Evolt sheet or smart scale reading into Pelaris. Check every extracted number before saving and anchor your body trend.
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Import Workouts from Screenshots and PDFs
How to bring workouts and training plans into Pelaris from screenshots, PDFs, whiteboard photos, or other apps.
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Training-day reminders
A heads-up from the Pelaris app on days you have a session planned. How to turn reminders on, choose your time, and switch them off.
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Track your PRs and benchmarks
How Pelaris detects personal records when you log a set, where your benchmarks live, and why seeding your baselines early makes your first program better.
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Log a workout
Start today's session from the Today tab, log your sets as you train, and finish. Where planned sessions live and how missed days are handled.
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Apps and devices
The iOS and Android apps, Apple Health and Health Connect, Strava, Polar, Garmin Connect, and bringing your history across from Hevy or Strong.
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Connect Garmin Connect to Pelaris
Link Garmin Connect so your Garmin activities complete your planned sessions, and send planned workouts to your watch if you like.
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Import FIT files from your watch
Bring sessions from Garmin, COROS, Suunto, Wahoo or Polar into Pelaris. Export FIT files, drop them in, check the preview, and bring them across.
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Connect Pelaris to ChatGPT
Add the Pelaris app to ChatGPT in about two minutes, sign in, and talk to your real training program in the chat.
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Connect Pelaris to Claude
Add Pelaris to Claude as a connector, sign in, and get thoughtful coaching conversations built on your real training data.
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Connect Pelaris to Gemini
Add Pelaris to Gemini as a custom app, sign in, and get coaching from your real training program in Gemini on the web and your phone.
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Connect Pelaris to Grok
Add Pelaris to Grok as a custom connector in about two minutes, even on the free plan, sign in, and train with your real program inside Grok.
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Connect Pelaris to Le Chat
Add Pelaris to Mistral's Le Chat (now part of Mistral Vibe) as a custom connector, sign in, and train with your real program in the chat.
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Use Pelaris in your AI assistant
Connect Pelaris to ChatGPT, Claude, Grok, Gemini or Le Chat. Pick your assistant, follow the steps, and fix common sign-in issues.
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Connect Polar to Pelaris
Link your Polar account so runs, rides, swims and strength sessions flow into your coaching. What syncs, how a session lands, and how to disconnect.
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Get the Pelaris apps for iOS and Android
Install Pelaris from the App Store or Google Play, sign in with your existing account, add the ChatGPT plugin, and what to check if something looks off.
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Switch from Hevy or Strong
Bring your Hevy or Strong history into Pelaris. Export a CSV from your old app, import it, and your sets and PRs come with you.
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Connect Apple Health or Health Connect
Sync workouts and heart rate from your phone into Pelaris. What syncs, when it syncs, auto-completed sessions, and how to disconnect.
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Connect Strava to Pelaris
Link your Strava account so runs, rides, and other activities flow into your coaching. What syncs, private activities, and how to disconnect.
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Privacy and data
What Pelaris keeps, where it lives, and how to take a copy with you.
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Export your training data
Download your Pelaris training history as CSV files, every set, exercise record, and benchmark. Your data is yours.
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How Pelaris handles your data
What Pelaris stores, how AI coaching uses it, what gets scrubbed before AI processing, and the controls you have over all of it.
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General
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