Restore purchases on iPhone or Android

A paid plan is attached to your Pelaris account, so on most days there is nothing to restore. This article is for the other days: a new phone, a reinstall, a store account change, or a plan that shows as Beach when you know you are paying for more.

First, check the account

Sign in with the same email you used when you subscribed. A different email is a different Pelaris account, and a new account looks like Beach because it is new, not because your plan is gone. If you use several sign-in methods, ways to sign in to Pelaris explains how they map to one account.

Restore on iPhone or iPad

Make sure your device is signed in to the Apple ID you bought the plan with (Settings, then your name at the top).
Open Pelaris, go to Profile, then Plans.
Tap Restore purchases at the bottom of the screen.

Your plan appears within a few seconds. Restoring never charges you; it only asks the App Store to confirm the subscription you already have.

Restore on Android

Make sure the Google Play app is signed in to the Google account you bought the plan with.
Open Pelaris, go to Profile, then Plans.
Tap Restore purchases.

If you subscribed on the web

There is nothing to restore. A web subscription lives on your Pelaris account, not on a device. Sign in on your phone with the same email and the plan is there. If you subscribed only a minute ago, give it a moment and pull down on the Today screen to refresh.

Still not showing

Do not buy the plan again. Email hello@pelaris.io from the address on your account with a copy of your receipt (from Apple, Google, RevenueCat or Stripe) and we will fix it on your account directly, usually the same day.

Frequently asked questions

Do I need to restore if I subscribed on the web?

No. A web subscription is attached to your Pelaris account. Sign in with the same email on your phone and the plan is already there. Give it a minute if you only just subscribed.

Will restoring charge me again?

No. Restore only asks Apple or Google to confirm the subscription you already pay for. It never starts a new purchase.

I bought on one phone and signed in on another. Which account matters?

Both. Your Pelaris account is what the plan is attached to, and your Apple ID or Google account is what proves the purchase. Use the same Pelaris account everywhere and, when restoring, the same store account you bought with.